Additional charges will apply for emergencies and unforeseen events, such as:
Visits to the vet - in the unlikely event that your pet requires veterinary treatment while you are away, we will take your pet to your nominated vet clinic (or the nearest vet clinic in the case of an emergency). We will also attempt to contact you immediately should this happen.
Food - if you do not leave us with sufficient food for the duration of the service.
Home emergencies, for example burst pipes, gas leaks, etc.
Extending your trip and requesting additional visits (please inform us at least 1 day prior to the end of the original service period)
Additional charges for emergencies and unforeseen events must be paid for within 3 working days of completion of the booking.
Key Collection / Return - If Stay At Home Pets have to make a special journey to collect or return your keys, we reserve the right to charge a key collection/return fee.